EmergencyAct: AI-driven emergency event management on ServiceNow.
Unify real-time detection, compliant action plans, and coordinated field execution—integrated with Everbridge communications—in one governed workflow.
Built for utilities and critical infrastructure (storms, wildfires, PSPS, cyber incidents).
- One operational picture: situational awareness, asset impact, field status, evidence.
- AI-powered regulated playbooks tied to regulatory frameworks.
- Field tasking + mobile reporting with evidence capture.
- Audit-ready SitReps and regulatory outputs.
Benefits
Move from detection to field execution—without losing compliance.
Emergency teams still operate across siloed tools, spreadsheets, emails, and manual communications. EmergencyAct brings the workflow together on ServiceNow.
One operational picture
Unify situational awareness, asset impact, coordinated execution, field status, communications, and evidence—so leaders can make faster decisions with confidence.
Faster, coordinated response
Automate tasking and resource deployment from approved playbooks to reduce delays and speed restoration.
Potential impact for utilities: faster restoration with automated workflows.
Compliance by design
Tie actions back to regulatory requirements, capture an automated audit trail, and generate audit-ready reporting without post-event reconstruction.
Trusted communications at scale
Keep messaging consistent across stakeholders by integrating Everbridge mass communication and situational awareness into the execution workflow.
*Potential impacts referenced in ServiceNow Emergency Event Management value analysis; results vary by environment and implementation.
Key capabilities
End-to-end emergency management—powered by AI, governed for compliance.
EmergencyAct extends ServiceNow with AI-driven planning, controlled execution, and audit-ready reporting—with humans always in control.
Real-time detection and monitoring
Ingest OT/SCADA, IoT sensors, weather, GIS, and threat feeds into a single workflow so events become actionable immediately.
AI-driven playbook governance (Strategy Center)
Regulatory traceability and gap analysis
Intelligent activation and readiness checks
Coordinated field execution + evidence capture
Governed SitReps and regulatory reporting
Platform
Built on ServiceNow. Integrated with Everbridge. Automated by Ekatra.
ServiceNow provides the system of action. Ekatra delivers AI intelligence and governed execution. Everbridge powers external communications and situational awareness.
ServiceNow: system of action
- Workflow automation for incidents, tasks, and field execution
- CMDB + asset context for impact analysis
- Integration Hub to connect weather, GIS, SCADA, threat feeds
Ekatra: AI intelligence + compliance automation
- AI-generated and governed response plans
- Controlled execution with audit trails and safety gates
- Audit-ready SitReps and regulatory documentation
Everbridge: communications + situational awareness
- VCC situational dashboard
- Mass communication + stakeholder updates
- External visibility during crisis
Talk to an expert
See EmergencyAct on ServiceNow—end to end.
We’ll map your highest-risk scenarios, data sources, and response playbooks—and show AI-driven activation, coordinated field execution, and audit-ready reporting (with Everbridge communications).